The Municipal Information Systems (MIS) department function is to assist in the delivery of quality products and services by managing the enterprise data center for GIS, HTE, MAXIMO, VISIFLOW, KRONOS and INFOR systems, and by providing connectivity and customer services that will allow for the optimum usage of enterprise data as well as effective and efficient data, voice and video communications.
DATA CENTER Connie Burns, Assistant Director email@example.com 826-3830 Infor - GIS - Kronos - HTE - Maximo - VisiFlow
Provide technical support for the major applications critical to the City's day-to-day operation.
Provide project management for major enterprise business applications that are implemented within the City.
Provide technical support for both Unix and AS/400 operating systems.
Provide technical support for Oracle databases used by other departments.
Provide management of the Data Center's environmental conditions including the uninterruptible power supply, fire-suppression system, and air-conditioning.
CUSTOMER SERVICES Frank De Los Santos, Manager FrankD@cctexas.com 826-3740 Asset Management - Service Desk - Computer & Network Services
Recommend hardware and software standards, procurement of computer equipment, and maintain computer equipment inventory.
Provide a single point of contact of hardware and software support solutions to meet operational goals with as little downtime as possible. The Service Desk is typically a method for consistently planning, coordinating, scheduling, implementing and tracking software, hardware, installations, upgrades, process changes, and problem fixes.
Provide technical server support services to house the major applications and network data files critical to City's day to day operation, including backup and disaster recovery services.
Provide technical cloud support services critical to the City's day to day Email communications.
CONNECTIVITY David Trevino, Network Manager firstname.lastname@example.org 826-3751 Wide and Local Area Network - System Maintenance - Communications
Connectivity supports over 1000 computers, 1300 phones, 30 servers, miles of copper cable inside buildings, hundreds of miles of fiber cable, over 20 pieces of SONET equipment, and sundries other items.
We have a fiber network that includes sites throughout the City. This means we can share files and other programs, logon to internal applications, access the City Internet and Intranet, access the cloud for Email services, view live Council meetings, access voice mail, access phone hot lines, and other processes.